Frequently Asked Questions

Frequently Asked Questions

Please see below a list of our most frequently asked questions, however, don't hesitate to contact us if you have another query. We look forward to welcoming you to Margaret River.

Cancellation Policy

Updated 17 December, 2021

Domestic Cancellation due to Coronavirus Travel Restrictions (applicable to the Guest Name / Address on the booking):

Where a guest cancels due to Government restrictions that are either not removed as expected, extended, imposed or reimposed, the customer will be offered a credit note (to be used within 12 months), where such an offer is at the absolute discretion of Holidays Margaret River.

Holidays Margaret River reserves the right to withhold some monies to cover the administrative expenses and other losses, dependent on when notice of cancellation is given by the guest.

International Cancellation due to Coronavirus Travel Restrictions:

We will accept bookings from International travellers for stays from April 1st, 2022, unless you hold an exemption to enter Australia. We will continue to review this date as border closures are updated.

For further information please refer to our Booking Terms & Conditions.

No. Holiday Margaret River properties are for holiday accommodation only. Shire regulations allow holiday homes to be rented for accommodation purposes only and not as a function venue e.g. for a wedding or party.

Functions and gatherings of any kind are not permitted and, if evidenced, will be closed down immediately and your security bond forfeited in full.

Rates are based on a low, high and holiday seasons with varying minimum nights.

Minimum nights vary from 2 to 7 nights depending on season and property.

Minimum nights vary depending on property during the WA School Holidays (April, July, September/October).

Our rates are based on three seasons; low, high and holiday. You can view rates on all the individual property pages.

LOW - May to August excluding June long weekend (Western Australia Day) and July school holidays.
HIGH - January to April and September to December, except various "Holiday" periods within these months. See below.
HOLIDAY - Australia Day, Labour Day long weekend, Easter, Anzac Day, June long weekend (Western Australia Day), September long weekend (Queen's Birthday), two weeks over Christmas which starts approximately 20 December every year.

You can arrive from 3pm.

Departure time is strictly by 10am unless we have pre-arranged a later time with you.

At busy times of the year our holiday homes are heavily booked and we are not able to accommodate any requests for early arrivals or late departures.

You are more than welcome to contact us about this.

All beds will be made up in advance of your arrival with premium quality hire linen.

The bathrooms have bath towels, hand towels, face washers and bathmats.

The kitchen will have tea towels.

Beach/pool towels are not provided (unless stated otherwise in the property configurations and features).

A standard post-departure clean is included with every booking.

Guests simply need to leave the property in a clean and tidy condition by adhering to the following conditions:

  • Emptying all inside bins and taking all refuse to outside bins. Please use the bin bags provided.
  • Removing all foodstuffs from the fridge and freezer and ensuring the fridge is wiped out and left clean.
  • Wiping food and grease from all kitchen surfaces (including the griller & BBQ).
  • Washing and putting away all dishes.
  • Returning all items and furniture belonging to the property to their original positions and leaving the property neat and tidy.
  • BBQ cleaned.

If you wish to have our cleaners take care of these matters, please let us know in advance and we can happily organise for you (additional charges will apply).

For bookings of 10 nights or more we provide a complimentary change of linen. Our guest services team will contact you to arrange a suitable day and time.

Should you wish for a mid-stay linen change for a stay of less than 10 nights, please enquire.

We will send you an Arrival Information email once final payment has been made. This will contain the property address, details of the key location and/ or access codes.

Keys will be available at the property upon arrival.

Our Guest Liaison Manager Matt will call prior to your stay to check you have all information needed.

Our properties are set up for the quiet enjoyment of family and friends and the maximum occupancy at a property must not be exceeded.

You can invite visitors to drop by for a few hours however it must not be for the purposes of a party or function of any kind. Visiting friends or family members are not permitted to stay overnight.

Our staff and neighbours are vigilant, and guests will be asked to vacate a property immediately if any of these conditions are breached.

Payment may be made via credit card or by direct bank transfer if transferring funds within Australia. Airbnb payments are made via the Airbnb platform.

Online payments can be made through our website or by calling our office. We accept Mastercard or Visa and credit card bank fees of 2% apply. If you are an international guest who wishes to pay via direct bank transfer - please note international bank transfer fees are borne by the guest.

If you have made a booking for arrival within 3 weeks, we require credit card payment in full prior to your arrival.

All our holiday houses are much-loved private homes containing personal belongings and household items that we need to protect. The security bond is paid by you on the acceptance that if damage were to occur during your stay, you will be accountable for the cost of repair. Please notify your property manager of any breakages or damage as soon as possible, so repairs can be arranged in time for the next guest.

The bond also covers instances where extra cleaning is required, over and above the standard cleaning time of the property, or breaching our Terms & Conditions. For example: using the property as a venue for a function, wedding or party, excess noise etc.

The bond will be refunded to your nominated bank account once the property has been inspected and cleaned. Please allow up to 7 days for this process to be completed. You will be notified by email once the bond has been refunded.

This may be possible in some instances, depending on the situation.

All properties have WiFi. The Wilyabrup properties have satellite NBN.

Unfortunately, due to circumstances beyond our control, we cannot guarantee the speed and constant availability of WiFi or internet services at our advertised properties. Although we make every effort to ensure these services are set up and working well, there are times (particularly during peak season and school holidays) when the connection can be intermittent, slow or simply unavailable.

For many guests, dogs are not simply pets, they're part of the family. Home Break Gracetown is pet friendly.

Pet Terms and Conditions are as follows.

  • Pets are to be kept under control at all times and must not be left unsupervised or alone at the property at any time. Property neighbours may call the local ranger if the dog is barking.
  • The Guest is responsible for any damage caused by pets, inside or outside the property. If extra cleaning is required this will be deducted from the Security Bond.
  • Pets are not permitted into bedrooms or on the furniture at any time. Charges will apply for cleaning of furniture/ bedding where applicable.
  • Pets that are allowed inside should be cleaned and fully dried off before being allowed to enter the property.
  • Guests agree to bring their own pet bedding, food bowls and other pet items to the property as, unless specified, these items will not be available at the property.
  • Guests must dispose of pet faeces, and this is to be done in a clean and sanitary manner.
  • Additional pet restrictions may apply at some properties, these will be noted in the property features.
  • Neither Holidays Margaret River not the property owners can accept responsibility for pet safety nor do we guarantee the suitability of the property for the dog you are bringing. The onus is on the pet owner to ensure that the property is suitable for their pet.

We do not accept bookings from school students, school leavers or parents wishing to book accommodation for their child during Leavers Week. This includes bookings by parents / adults where there are Leavers staying with them at the property during the Leavers Week.

Please visit the comprehensive Busselton Dunsborough Leavers Information which includes a list of accommodation providers.

As our properties are usually booked for most of the time, we don't have the opportunity for property inspections. Take a look here at the extensive images available for each property.

Photographs and videos on the Holidays Margaret River website ( are owned by Holidays Margaret River. Reproduction of these images and video is not permitted by an individual nor any platform / channel without prior written consent from management at Holidays Margaret River. If you would like to obtain permission, please email your request to